In order for us to provide Remote Desktop Support, we require a 9 digit code from the Splashtop SOS application. This code is randomly generated each time you launch the application.

1. Go to https://sos.splashtop.com to automatically download SplashtopSOS.exe to your Downloads folder. 

Note: You only need to do this download the first time. For subsequent remote desktop sessions, you just need to run this file again.

2. Double click on the SplashtopSOS.exe file in your Downloads folder.

3. When the Security Warning pops up, click Run then click Yes in the next pop-up.

4. You should now see a similar to the one below. Provide us with the randomly generated 9 digit code to allow us to begin the support remote support session.